Privacy Policy

We collect information that helps us deliver our Help To Buy ticket service and improve your experience on our website. The categories of information we collect include personal information, booking information and website analytics information described below.

When you contact us or book a service, we may collect your full name, email address, phone number, and any identification details required by the ticketing platform (for example, IC / passport number when the event requires named tickets).

We collect details relating to your booking, including the event, category, quantity, seating preferences, payment records, and any messages you send us related to your booking.

We collect anonymous usage information such as page views, referrer, approximate location (country / region), device type, browser, screen size and session duration. This helps us understand how visitors use the site and improve performance.

We use your information to process bookings, communicate with you about your order, deliver purchased tickets, provide customer support, prevent fraud, comply with legal obligations, and improve our services and website.

Payments are processed via trusted payment channels. We do not store full card numbers or banking credentials on our servers. Only payment reference data (e.g. transaction ID, amount, status) is retained for booking records.

We share only the information necessary to purchase and deliver your tickets on official ticketing platforms (e.g. name, IC/passport where required). We do not sell your personal information. We may disclose information when required by law or to protect our legal rights.

We use essential cookies to keep the website functional and lightweight analytics cookies to understand site usage. You can control cookies through your browser settings; disabling essential cookies may affect site functionality.

We use industry-standard measures including encrypted connections (HTTPS), role-based access controls, and secure hosting infrastructure to protect your information. No online service can guarantee absolute security, but we work continuously to safeguard your data.

We retain booking and customer data for as long as necessary to provide the service, comply with legal or tax obligations, and resolve disputes. Website analytics data is retained in aggregate form only.

You have the right to access, correct or request deletion of your personal information, subject to legal retention requirements. To make a request, contact us using the details below.

Our website may contain links to third-party sites (e.g. official ticketing platforms, WhatsApp). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us and we will remove it.

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated date. Continued use of our service after changes means you accept the revised policy.

For any privacy-related questions or requests, please contact us at ticketing@sparklesnotify.com or WhatsApp +60 14-596-1788.