Terms & Conditions

Sparkles Ticketing is a service operated by Sparkles Notify Services (202403332446 / SA0627033-W). We provide a premium Help To Buy (HTB) ticket purchasing service for concerts, fan meetings, festivals and other live events. By using our website or engaging our service, you agree to these Terms & Conditions.

Our HTB service means we act on your behalf to purchase tickets from official primary ticketing platforms on the public on-sale date. We are not a ticket reseller and we do not hold ticket inventory. We are an independent third-party service and are not affiliated with any artist, promoter, venue or ticketing platform.

Every booking consists of the retail ticket price + Help To Buy (HTB) service fee for each ticket, excluding any additional taxes, processing fees, or service charges imposed by the official ticketing platform.

To secure your booking, customers are required to make an upfront payment of:

40% deposit of the total ticket price + the applicable Help To Buy (HTB) service fee for each ticket.

Any additional fees charged by the official ticketing platform, including but not limited to processing fees, transaction fees, or taxes, will be collected separately only after the tickets have been successfully secured.

A booking is only considered confirmed once the required upfront payment has been received.

We will use best commercial efforts to secure your preferred category and quantity, but we cannot guarantee successful ticket purchase. Ticket availability depends entirely on the official ticketing platform, demand, sale-day traffic, and third-party factors outside our control. Payment upfront reserves your queue slot; it is not a guarantee of successful ticket allocation.

If we are unable to secure your tickets, the retail ticket price will be refunded in full. The service fee is non-refundable in cases where tickets are successfully purchased and delivered. Refunds are processed within a reasonable time frame using the original payment method where possible.

Tickets are delivered in the format issued by the official ticketing platform, which may be mobile tickets, e-tickets, QR codes or physical tickets. Delivery timelines follow the platform's release schedule. Customers are responsible for safeguarding delivered tickets; we are not liable for lost, stolen or misused tickets once delivered.

You are responsible for providing accurate personal details, including the full name(s), contact information and identification details required by the ticketing platform. We are not liable for failed bookings, invalid tickets or entry refusal caused by incorrect information you provided.

We treat category and seating preferences as best-effort requests. Final seating and category depend on real-time availability at the moment of checkout on the official platform. We may allocate the closest available category if your first preference is unavailable.

Once a booking has been submitted and payment received, cancellations are not permitted after we have begun the on-sale purchase process. Cancellations requested before the on-sale date may be considered on a case-by-case basis; the service fee remains non-refundable.

For overseas events, additional charges may apply, including currency conversion, international processing fees, and courier costs where physical tickets are involved. Customers are solely responsible for their own travel, accommodation, visas and any expenses relating to attending overseas events.

You agree to use this website lawfully and not to attempt any unauthorized access, scraping, or disruption of our systems. All content, branding and design on this website are the property of Sparkles Notify Services and may not be reproduced without written permission.

To the fullest extent permitted by law, Sparkles Ticketing shall not be liable for any indirect, incidental, or consequential loss arising from event cancellations, postponements, artist changes, venue changes, or any decisions made by the event organizer or ticketing platform. Our maximum liability under any booking is limited to the amount paid for that booking.

We may update these Terms & Conditions from time to time. The latest version will always be published on this page with an updated date. Continued use of our service after changes means you accept the revised terms.

For any questions about these Terms, please contact us at ticketing@sparklesnotify.com or WhatsApp +60 14-596-1788.